2007/Apr/08

When it comes to major appliances, we found two types of reviewers those who simply list dozens of "recommended" models, unsupported by side-by-side testing, and publications like Good Housekeeping, Choice and Consumer Reports that actually test how cold models get and how much energy they use. We downgraded reviews like Consumer Guide that offer no critical analysis and offer only large lists of refrigerators.

Fortunately, performance of most mainstream models falls into a narrow range of good to excellent. Experts say that models have become more efficient, spacious and quiet, and the comments we read from owners posting comments to Epinions and ThatHomeSite.com's appliance forums bear that out. We found fewer complaints about refrigerators than about other large appliances, such as washing machines. Experts at the American Council for an Energy-Efficient Economy (ACEEE) test new refrigerator models for efficiency, summarizing findings in an annual list of most efficient products. Across the board, refrigerators do well, and the difference in yearly running costs between the most efficient and least efficient models is generally only about $30 per year.

Given that most refrigerators do well in terms of performance, your primary concern may be overall reliability. If you're interested in a model with a through-the-door icemaker and water dispenser, be aware that this component is responsible for the great majority of repair issues. On average, 20 percent of these refrigerators end up needing repair. Refrigerators with interior icemakers can also be problematic, but not as much as side-by-side models with a through-the-door icemaker/dispenser.

Among specific brands, Whirlpool and Kenmore side-by-side refrigerators are more reliable than Frigidaire, Maytag, Jenn-Air and Amana side-by-sides. When it comes to refrigerators without an icemaker, Maytag leads in breakdowns by a fair margin, according to large owner surveys. Performance-wise, Maytag doesn't do much better or worse than others. But given Maytag's less appealing track record with respect to repairs, you might consider a different brand instead.
We found good reviews for the Maytag Ice20 French Door refrigerator (*est. $2,400) . This feature-loaded refrigerator gets good scores for temperature consistency, low noise and energy efficiency. It has a through-the-door ice and water dispenser, pull-out shelves and bins, gallon storage on the door, and an open-door alarm. However, in testing, this model isn't any better than the Amana AFD2535DE (*est. $1,350) , which skips the through-the-door ice and water dispenser but is otherwise similar. Given Maytag's tarnished repair report, along with the unreliability of water and ice dispensers in general, the Amana looks like a much better bet if you want a French door refrigerator.
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